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Terms and Shipping

Price and Payment
At Hiiri webshop you can pay with the following credit cards: MasterCard, Visa, Visa Dankort, American Express, Discover and Paypal. All prices are in DKK (Danish kroner) and include VAT. The amount will be debited as soon as your order has been sent.

        

You can also pay by mobilepay: 40 94 87 86.
If this is your choice your order will be sent as soon as we have received your payment.

Shipping
There is free delivery in Denmark on orders of more than 500 kr. Orders of less than 500 kr cost 50 kr in shipping. When shipping to European countries is the cost of shipping 100.00 DKK. For the rest of the world shipping is 150.00 DKK.

Delivery
If the item is in stock your order will be sent within 3 business days. If the delivery for some reason will take longer you will be contacted by e-mail.

Not Shipping To Your Country?
Send an email to keramik@jeanettehiiri.com telling us where you are, and we will do our best to fulfil your order.

Cancellations
You may cancel your order at any time providing your goods have not already been despatched. To cancel your order email keramik@jeanettehiiri.com quoting your name and the order reference number. If the goods have been despatched then please follow the returns policy as detailed below.

Returns
You must within 14 days of receipt of your order notify us that you wish to cancel your purchase. Notification shall be given by mail, phone or the like. In your message, make us clearly aware that you want to tap your right. You can also choose to use our standard withdrawal form and send with return. Do you regret your purchase, or part of the purchase, send goods to: Jeanette Hiiri Keramik, Vesterbrogade 107 B, DK-1620 København V together with a copy of your receipt. The amount will be refunded excluding shipping costs once the item is received. Items can only be returned if they are not damaged and has not been used.

The cancellation period will expire 14 days after the day you:

1) Receive your product

2) Get the last good physical possession when it comes to an agreement on several goods that have been ordered in one order and delivered separately 

Your order must be returned to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You bear the direct cost of returning the goods. You bear the risk for the goods from the time of delivery till it’s return to us. And you are responsible for ensuring that the goods are packaged securely. Note! We do not accept packages sent. COD (Cash On Delivery).

The condition of the goods, when you send it back
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can test the product in the same way as if you tried it in a physical store. If the product is tested beyond what is described above, we consider it as used, which means that you only get part or none of the purchase amount back, depending on the product's commercial value ifyou wish to cancel your purchase. To receive the full amount in returned for your purchase. You may do all the same things as you can in a physical store. You must test the product, but do not take it in actual use.

Refund of the purchase amount
If you regret your purchase, you will of course get the amount you have paid us back. In case of an impairment that you are liable to be deducted from the purchase. If you use your right of cancellation, we will refund all payments received from you, including shipping costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We carry out such reimbursement using the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product.

Damaged Goods
When you shop at jeanettehiiri.com you have 24 month warranty. I will replace or repair the goods that are damaged during shipping or defective due to manufacturing defects. If the item is damaged due to daily use or normal wear and tear, this is at your own risk. But I will be happy to help with repairs.

How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect in the product. If you advertise within two months after the defect is discovered, the claim is always timely.

We need the following information when sending items to us:
When you return the product, please state what the problem is as detailed as possible. Note We do not accept packages sent COD. Remember that the product must always be returned in protective packaging, and get a receipt for shipment so that we can reimburse your shipping costs. 

What do we do with your personal information (privacy policy)
When you shop on www.jeanettehiiri.com we need the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We register your personal information for the purpose of delivering goods to you. Personal information registered with Jeanettehiiri.com and kept for five years, after which the data will be deleted. When collecting personal information through our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why.
Director www.jeanettehiiri.com have access to the information recorded about you. The data manager on Jeanettehiiri.com is Jeanette Hiiri.
We do not store customer data encrypted. We do not transmit customer information is encrypted.
Information provided to Jeanettehiiri.dk transmitted or sold in any way to third parties, and we will record any sensitive personal information. As registered with Jeanettehiiri.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have these rights by the Privacy Act and queries in this regard should be sent to Jeanettehiiri.com via email keramik@jeanettehiiri.com.

Cookies
Jeanettehiiri.com use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer, how depends on your browser.

Logstatistics
We use a log statistics at Jeanettehiiri.com which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the site is vacated, etc.. Log statistics are only for the purpose of optimizing www.jeanettehiiri.com.